Trust, privacy and safety
Students only open up when they trust the space. Institutions only adopt a platform when they trust how it handles risk. Here is how we approach both.
Student data
- Conversations are confidential by default
- Role-based access: each person sees only what their role needs
- Leadership receives aggregated insight, never raw emotional data
- Consent gating and anonymisation built into data flows
- Hosted on AWS infrastructure with end-to-end encryption
Safety and escalation
- Peakoo hands over to a human when risk rises
- Real-time alerts to staff your institution designates
- Escalation and referral workflows with an audit trail
- National helplines (Tele-MANAS, iCall, Vandrevala) and institution contacts reachable from every screen of the student app
Questions your procurement or ethics team will ask
We share our data processing terms, security documentation and escalation protocols during evaluation. Ask for the trust pack.
Policies: privacy policy, data deletion, terms.